How to file an insurance claim

Follow these simple procedures

Just click on one of the insurance options below to learn about the process to file a claim.

Air Travel Accident Insurance/ Optional Air Travel Accident Insurance
Optional Out-of-Province/Country Emergency Medical Insurance
Car Rental Collision, Loss and Damage Insurance
Excess Lost or Stolen Baggage Insurance
Car Rental Travel Accident Insurance
Flight Delay Coverage
Baggage Delay Insurance

Air Travel Accident Insurance/ Optional Air Travel Accident Insurance

Claims must be made in writing within ninety (90) days of the occurrence or the commencement of any loss covered by the policy. A claim may be made if loss occurs or begins to occur within one year following the accident or 180 days in the case of total disability.

To file a claim, please send notice of the claim in writing to:

CSI Brokers Inc.
1 Yonge Street, Suite 1801
Toronto, ON
M5E 1W7

Notice of the claim should include information identifying the person covered, as well as the nature and the extent of the loss. Upon receipt of such notice, Chubb Insurance Company of Canada will forward a claim form for completion.

Diners Club Customer Service in Canada and the U.S.: 1 800 363-3333
From elsewhere, call collect: (416) 369-6313

Documents Required:
Signed and completed claim form and a copy of the airline ticket or the Diners Club billing statement showing proof that the airline ticket was purchased with the Diners Club Corporate Card.

Optional Out-of-Province/Country Emergency Medical Insurance

Any notices of claim or correspondence concerning a claim should be promptly reported to World Travel Protection Canada Inc. by calling toll-free (in Canada and U.S) at 1 866 865-2617. From elsewhere, call collect at (416) 977-7743.

A claim form will be forwarded to your attention for completion.

Claim forms and instructions for filing will be furnished upon request. Claims must be filed within 90 days of the occurrence or commencement of any loss covered by the policy. Contact Customer Service and a representative will forward the required claim form to you and provide you with any information you may need. Before incurring any costs, please confirm the eligibility of your expenses, as some restrictions and limitations may apply.

Documents Required:
Signed and completed claim form and other documentation as directed by Customer Service.


Send claim forms to:
World Travel Protection Canada Inc.
400 University Avenue
15th Floor
Toronto, ON
M5G 1S7

*Important Notice — The completed claim form must be received by the Claims Administrator within 90 calendar days from the accident, damage, or loss to qualify for consideration as a valid claim. If the claim is not submitted during the 90 day time period, it will not be considered for payment. If the additional required supporting documents are temporarily unavailable during the 90-day limit, the claimant has up to six months to supply supporting documents to the claims administrator.

Car Rental Collision, Loss and Damage Insurance

To file a claim, you must contact the Claims Administrator (World Travel Protection Canada Inc.) within 48 hours of the damage or loss to request a claim form:

Toll-free: 1-866-520-8841 (in Canada and the U.S.)
Collect: 519-742-9034 (from elsewhere)

A claim form will be forwarded to your attention for completion. Completed claim forms must be returned to the Claims Administrator within 30 days from the date of the incident or the loss to qualify for consideration as a valid claim.

Completed claim forms must be accompanied by the following documentation and forwarded by mail to the Claims Administrator:

• The Diners Club charge receipt for the entire rental;
• A copy of all pages of the signed car rental agreement;
• A copy of the front and back of the license of the driver at the time of the accident;
• The police accident report, if applicable;
• The damage report for the Rented Automobile;
• A copy of the itemized repair bill for the Rented Automobile;
• A copy of any receipt for repairs paid for directly by the Cardmember.

Payment of claims can be made directly to the car rental agency by the Claims Administrator upon the Cardmember's request.

In the case of damages to the Rented Automobile:

1. If applicable, call the local police to report the accident or incident and obtain an accident report.
2. Call the Claims Administrator (World Travel Protection Canada Inc.) within 48 hours.
3. Advise the car rental agency.

Excess Lost or Stolen Baggage Insurance

To file a claim, you must contact the Claims Administrator (World Travel Protection Canada Inc.) immediately to request a claim form:

Toll-free: 1 866 865-2617 (in Canada and the U.S.)
Collect: (416) 977-7743 (from elsewhere)

A claim form will be forwarded to your attention for completion.

Completed claim forms must be returned to the Claims Administrator within 90 days from the date of the incident or the loss to qualify for consideration as a valid claim.

Completed claim forms must be accompanied by the following documentation and forwarded by mail to the Claims Administrator:

• Copy of the lost baggage report filed with the airline;
• Proof of settlement from the airline for items lost or stolen;
• Proof of settlement from your personal insurance company;
• Itemized receipts for replaced items;
• A copy of your airline ticket or Diners Club billing statement showing proof that the airline ticket was purchased with your Diners Club Corporate Card or charged against a Corporate Travel System Account.

Car Rental Travel Accident Insurance

Claims must be made in writing within ninety (90) days of the occurrence or the commencement of any loss covered by the policy. A claim may be made if loss occurs or begins to occur within one year following the accident or 180 days in the case of total disability.

To file a claim, please send notice of the claim in writing to:

Diners Club Car Rental Travel Accident Insurance
c/o Chubb Insurance Company of Canada
One Financial Place, 1 Adelaide Street East, Suite 1600
Toronto, Ontario
M5C 2V9

Flight Delay Coverage

To file a claim, you must contact the Claims Administrator (World Travel Protection Canada Inc.) immediately to request a claim form:

Toll-free: 1 866 865-2617 (in Canada and the U.S.)
Collect: (416) 977-7743 (from elsewhere)

A claim form will be forwarded to your attention for completion. Completed claim forms must be returned to the Claims Administrator within 90 days from the date of the incident or the loss to qualify for consideration as a valid claim.

Completed claim forms must be accompanied by the following documentation and forwarded by mail to the Claims Administrator:

• Proof of the flight delay from the airline, including length of delay;
• Original itemized receipts for all expenses incurred as a result of the delay (limited to meals and hotel accommodations);
• A copy of your airline ticket or Diners Club billing statement showing proof that the airline ticket for the delayed flight was purchased with your Diners Club Corporate Card or charged against a Corporate System Travel Account.

Baggage Delay Insurance

To file a claim, you must contact the Claims Administrator (World Travel Protection Canada Inc.) immediately to request a claim form:

Toll-free: 1 866 865-2617 (in Canada and the U.S.)
Collect: (416) 977-7743 (from elsewhere)

A claim form will be forwarded to your attention for completion. Completed claim forms must be returned to the Claims Administrator within 90 days from the date of the incident or the loss to qualify for consideration as a valid claim.

Completed claim forms must be accompanied by the following documentation and forwarded by mail to the Claims Administrator:

• Copy of the delayed baggage report filed with the airline;
• Copy of confirmation receipt from the airline showing the date and time that your baggage was returned to you;
• Original itemized receipts for all expenses incurred as a result of the delayed (limited to necessary clothing and personal hygiene items);
• A copy of your airline ticket or Diners Club billing statement showing proof that the airline ticket for the delayed flight was purchased with your Diners Club Corporate Card or charged against a Corporate System Travel Account.