Diners Club CanadaProfessional CardsCorporate ProductsClub Rewards and BenefitsCustomer Service

Getting Started

Q: What is Club Rewards®?
A: Club Rewards is the award-winning program from Diners Club that offers more flexibility and personal choice than any other rewards program. Only Club Rewards offers cardmembers the opportunity to earn frequent flyer miles, world-class merchandise and exclusive travel options simply by using the Diners Club Card.

Q: How does the program work?
A: Earning Club Rewards points is easy. For every eligible dollar you charge to your Diners Club Card, you automatically earn one Club Rewards point ($1 charged = 1 Club Rewards point). Charges that are eligible for points include, but are not limited to, airline, restaurant, hotel, car rental, service station, mail and online orders, and retail charges. Annual fees, payments, cash advances, foreign conversion and insurance charges are ineligible for points accrual. See Club Rewards Terms and Conditions.

Club Rewards® points are earned on all purchases less credits. One Club Rewards point is awarded per eligible dollar charged on all Diners Club® Card products, except for the Diners Club Credit Card that awards one Club Rewards point for every two dollars charged and certain centrally billed Corporate Card accounts that earn at different ratios. Transactions not eligible for Club Rewards points include, but are not limited to, card fees, additional card fees, payments, cash advances, foreign conversion charges and insurance charges. There are circumstances where Club Rewards points may be forfeited.

Q: How do I join Club Rewards? Is there an enrollment fee?
A: There is no need to join! All Professional cardmembers are automatic members of our award-winning Club Rewards Program. There is no additional fee. Enrollment is not automatic for Corporate Cardmembers as Club Rewards is an optional program. The organization determines whether its cardmembers are eligible to participate. Eligible cardmembers must enroll to earn and redeem points. (Please note that there is an annual enrollment fee for Corporate Cardmembers.) For Corporate Cardmembers should contact your Program Manager for further details on eligibility.

Q: How can I contact Diners Club Rewards program?
A: If you have any questions, comments or concerns, please do not hesitate to contact us at our Customer Centre; 1-800-663-0798 (Canada) Hours of Operations: Monday - Sunday 9:00 a.m. - 9:00 p.m. EST. Closed on all statutory holidays in Ontario.

Collecting Points

Q: Do Club Rewards points expire?
A: As long as your account is open and in good standing your Club Rewards points will never expire (see Club Rewards terms and conditions for full details).

Q: Is there a limit to the number of Club Rewards points I can earn or redeem?
A: There is no limit to the amount of Diners Club Reward points you can earn or redeem.

Q: Where can I earn Club Rewards points?
A: You are able earn Diners Club Reward points at any location where Diners Club Card is accepted.

Q: How do I know how many Club Rewards points I have accumulated?
A: You can view your current Club Rewards point balance under "My Account" section of the Club Rewards website upon logging in at www.dinersclubcanada.com.

Q: Can I purchase Club Rewards points above those that I earn for purchases?
A: Yes. If you do not have enough Club Rewards points for an item that you wish to redeem for, you have the option to purchase additional Club Rewards points.

Q: Can I transfer Club Rewards points from one account to another?
A: Yes you can transfer your Professional Club Reward points to your Corporate Club Reward account. by linking the two accounts. You may not transfer Club Rewards points from your account to anthor account that does not display your name in full. For more information on point pooling, please visit clubrewardscanada.com or call Club Rewards Customer Contact Centre.

Q: What happens to my Club Rewards points if I lose my Diners Club card?
A: Once you request and receive your new Diners Club card, all Club Rewards points will be transferred to the new card within 1 to 2 billing cycles.

Redemption

Q: How do I redeem Club Rewards points?
A: You have several options for redeeming points:

  • Redeem points online through the Club Rewards online catalogue.
  • Call the Club Rewards Service Center at 1-800-663-0798, Monday to Sunday 9a.m. - 9p.m. (ET). Closed on all statutory holidays in Ontario.

To redeem Club Rewards points, the Account must be open and current. "Open" means that the Account was not canceled or terminated by the organization or Diners Club at the time of the redemption request and "current" indicates there is no past due balance on the Diners Club Account(s) at the time of redemption request.

Q: How long does it take for me to receive my merchandise and gift card redemption?
A: It will take approximately 2 weeks for your reward to be delivered depending on the shipment. The maximum delivery time is up to 6 weeks.

Q: Are there any extra fees/charges when redeeming for rewards?
A: Depending on your reward type, there may be additional handling fees associated. You will be notified of the fee prior to confirming your redemption.

Q: What happens if my item is on back order?
A: If an item is on back order, one of our Customer Care representatives will contact you with your item's status and estimated day of arrival or check your online account under Redemption Activity for status updates.

Updates

Q: How can a Club Rewards point balance be reviewed?
A: You can view your Club Rewards point balance when you log in to your Club Rewards online account.

Q: How do I accrue Club Rewards points?
A: Each transaction where a minimum of $0.50 is spent, will earn you 1 Club Rewards point. Club Rewards accrual is calculated on a transaction by transaction basis (for example, if you were to spend $15.35 on purchase A, and $9.45 on purchase B, you will earn a total of 24 Club Rewards points for both purchases. The remaining $0.35 from purchase A and $0.45 from purchase B will not be taken into consideration when calculating Club Rewards point totals, as they fall short of the $0.50 minimum.)

Q: Can I use Club Rewards points to pay my annual Diners Club Card fee?
A: Yes but only through the Club Rewards Customer Contact Center at
1-800-663-0798 (Monday to Sunday 9a.m. – 9p.m. ET. Closed on all statutory holidays in Ontario.)

Q: What if an item arrives damaged or defective?
A: All merchandise shown in the Club Rewards Catalogue carries a 100% satisfaction guarantee against workmanship defect or shipping damage that is good for six months from the date of redemption. We will either replace the item or return your points to your account.

Q: What is the return policy for merchandise and gift cards?
A: Merchandise featured in the Club Rewards Catalogue carries a 100% guarantee that is good for 30 days from the date of redemption. If you are not 100% satisfied with your merchandise, contact the Club Rewards Customer Contract Centre at 1-800-663-0798, Monday – Sunday 9:00 a.m. – 9:00 p.m. ET * closed on all statutory holidays in Ontario.

Q: What if my gift certificate is lost or stolen?
A: Lost, stolen and damaged cards can be replaced. As soon as one of our representatives receives the inquire Club Rewards will start an investigation with the retail. Depends on the outcome of this investigation Club Rewards will send to you another certificate.

e-Gift Certificate

Q: How can I use an e-Gift certificate?
A: The e-Gift certificate can be used in the same way as a physical gift card, in store or online.

Q: What can I redeem under Digital Downloads?
A: Examples of digital downloads are electronic books, movies, games, and magazine subscriptions.

Q: When will the e-Gift certificate/ Digital Download arrive?
A: Upon placement of order, confirmation will be emailed to you immediately. The recipient will also receive the e-Gift certificate/ Digital Download within a few seconds; up to a maximum of three hours. Please contact us if you do not receive this email and ensure to check your email "junk" folder.

Q: How can I make an e-Gift certificate/ Digital Download redemption?
A: You can redeem with your Club Rewards points using our Club Rewards website, under the "Redeeming" tab at the top after you have logged in or you can give us a call at our Club Rewards Customer Contact Centre.

Q: Can I return e-Gift certificate(s) or Digital Download(s)?
A: e-Gift certificates and Digital Downloads may not be returned or refunded. Use of any e-Gift certificate or Digital Download is subject to any additional restrictions listed on the e-Gift certificate or Digital Download.

Q: Can I send an e-Gift certificate/ Digital Download as a gift?
A: Yes, they make a great gift.

Q: I did not receive the e-Gift certificate/ Digital Download e-mail, what should I do?
A: Please check your e-mail "junk" folder. Some e-mail providers give users the option of blocking all e-mail messages that originate outside of their domain. You may want to check with your recipient first to make sure their e-mail is configured to accept e-mails from Club Rewards. If you do not find our e-mail in your e-mail inbox, please contact the Club Rewards Customer Contact Centre at 1-800-663-0798 and we will be glad to assist you.

Travel

Q: How far in advance should I book my travel plans?
A: All travel arrangements should be booked as soon as possible. Advance booking gives us a better chance to ensure we can accommodate your hotel, flight, and car rental requests.

Q: Are there blackout dates for travel?
A: There are no blackout dates, although your travel options may vary depending on availability.

Q: Can I change or cancel my flight?
A: Changes to existing reservations may be requested up to 5 days prior to your travel date. Changes may require additional costs such as airline penalty fees, increased fares, and service fees. Please be aware that most airlines do not allow changes or corrections to passenger names. Our ability to honour itinerary change requests is ultimately governed by airline rules and restrictions.

Q: Can I purchase a ticket for someone else?
A: Absolutely! You can book up to nine passengers for your vacation.

Q: Can I customize my travel plans?
A: Yes, you can sort your travel plans based on price or by schedule. You can book flights for multiple cities as well. Explore our Self-booking Travel engine to learn about all the different options.

Q: Can I use Club Rewards points earned on my Diners Club Card to redeem for business class travel?
A: Yes, there are no restrictions when booking with Diners Club Rewards.

Q: Who do I call if I have a problem with my travel plans?
A: If there are any issues that arise after a confirmation has been received, please contact our Customer Contact Centre at 1-800-663-0798 and they will help you with your changes. Be advised there might be fees associated to travel changes.

Q: How will I know my booking is confirmed?
A: Once you have redeemed your reward points, you will receive an email confirmation with your itinerary via email within 24 hours of your booking. If you do not have an email address, your itinerary will be mailed to your home address.

Q: What is Tailored Travel and how does it work?
A: Simply book your own travel arrangements on your Diners Club Card with any travel provider, including discount travel websites, with your personal travel agent or any other resource, and then redeem your Club Rewards points for a Tailored Travel credit to cover the expense by calling our Club Rewards Customer Contact Center.

Q: What is Points-to-Miles?
A: This portion of the Club Rewards program allows cardmembers to convert their Club Rewards points for a variety of different frequent flyer miles and guest reward points. Check out the Club Rewards At A Glance page on the website for more details on our travel partners.

Q: Do I have to be a frequent flyer or guest member in order to redeem for Points-to-Miles?
A: Yes, you need to be a member of the frequent flyer or guest program in order to convert your Club Rewards points.

Q: How long does it take for my miles to be deposited into my frequent flyer/guest member account?
A: It takes 2 to 4 weeks for your miles or points to be deposited into your account. Cardmembers have an option to pay an expedite fee to certain partners that will deposit your miles or points in 3 to 5 business days.

Account Issues

Q: What if I'm missing Club Rewards points from my account?
A: If you have any issues at all with your point balance, please feel free to contact us at 1 800 663-0798 and one of our many agents will assist you further.

Q: What happens to my Club Rewards points if I miss a payment?
A: If a payment is missed, the following will occur:

  1. First Statement

    A: If you fail to make the minimum payment by the due date shown in a Statement that you receive in any given month, despite your delinquency, you will earn Club Rewards points for eligible charges on the first statement and you will continue to be able to redeem your Club Rewards points.

  2. Second Statement

    Professional Cardholders
    If you failed to make the minimum payment by the due date shown in the first Statement, and in the next month you fail to make the minimum payment by the due date shown in the second statement, you will continue to be able to redeem Club Rewards points earned up to, and including, the last day of the billing cycle for the first statement; however, the following will occur: (i) you will not receive Club Rewards points for eligible charges billed on the second statement, and (ii) your participation in the Program will be suspended. Should this occur, you will be required to bring your account into good standing in order to restore your participation in the Program. You will commence earning Club Rewards points on the day that your account is brought back into good standing; however, for the avoidance of doubt, Club Rewards points that would have been earned for eligible charges billed on the second statement are permanently forfeited.

    Corporate Cardholders
    If you failed to make the minimum payment by the due date shown in the first statement and in the next month you fail to make the minimum payment by the due date shown in the second statement, despite your delinquency, you will earn Club Rewards points for eligible charges on the second statement and you will continue to be able to redeem Club Rewards points.

  3. Third Statement

    Professional Cardholders
    If you failed to make the minimum payment by the due date shown in each of the first statement and the second statement, and in the next month you fail to make the minimum payment by the due date shown in the third statement, the following will occur: (i) you will not receive Club Rewards points for eligible charges billed on the third statement, (ii) your participation in the Club Rewards program will be suspended, and (iii) you will no longer be able to redeem any Club Rewards points. Should this occur, if your account has not been closed, you will be required to bring your account into good standing in order to restore your participation in the Club Rewards program. You will commence earning Diners Club Rewards points on the day that your account is brought back into good standing and if your account is brought back into good standing before it is closed, you will have access to the Club Rewards points earned up to the first statement.

    Corporate Cardholders
    If you failed to make the minimum payment by the due date shown in each of the first statement and the second statement, and in the next month you fail to make the minimum payment by the due date shown in the third statement, you will earn Club Rewards points for eligible charges on the third statement, but you will no longer be able to redeem any of your Club Rewards points.

  4. Fourth Statement

    For Corporate Cardholders only
    If you failed to make the minimum payment due by the due date shown in each of the first, second and third Statements, and in the next month you fail to make the minimum payment by the due date shown in the fourth Statement, each the following will occur: (i) you will not receive Points for eligible Charges billed on the fourth Statement, (ii) your participation in the Program will be suspended, and (iii) you will no longer be able to redeem any Points. Should this occur, if your Account has not been closed, you will be required to bring your Account into Good Standing in order to restore your participation in the Program. You will commence earning Points on the day that your Account is brought back into Good Standing, and if your Account is brought back into Good Standing before it is closed, you will have access to the Points earned up to the third Statement; however, for the avoidance of doubt, Points that would have been earned for eligible Charges billed on the fourth Statements are permanently forfeited.

Q: If I close my account, what will happen to my Club Rewards points?
A: Once an account that is in good standing is closed, you will have 60 days to redeem all Club Rewards points associated with the account.